FAQs for The Deeside Inn

Accessible information and DDA Compliance
The hotel has a level access. One ground floor guest bedroom has a walk-in shower and all public areas are fully accessible. Please contact the hotel for full information on the accessible guestroom.

Allergies
We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.

Administration Charge
Pre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.

Business services and internet access

Free WiFi internet access is available throughout the hotel, including most guest bedrooms.  Fax and photocopying services are also available (at a charge).

Cancellation policy
Standard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre-paid and non-refundable bookings.

Car parking
Free car park two minutes’ walk from the hotel.  Guests can park outside the hotel to load and unload luggage.

Check in and out
Check in: 3pm
Check out: 11am

Early check in and check out are available on request. A supplement may be charged at £35.

Children and families
A limited number of family rooms are available and children up to the age of 5 stay free of charge. Cots and high chairs are available free of charge.

Currency and credit cards accepted
The hotel accepts payments made by cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques.

Advance payment may be made by any of the aforementioned methods or by bank transfer.  Please contact the hotel finance department for details.

Fair Fund
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

Food service

Dinner is served between 6.30pm and 9.00pm in the restaurant.  Seasonal dining times may vary slightly.  The hotel serves light bites from 11.00am to 11.00pm and a lunchtime bar menu is available from 12 noon to 2.00pm. A young diner’s menu is available.

Pets
We are pet friendly and welcome well behaved dogs.  Fresh drinking water is available on request. Dogs are welcome in selected guestrooms, reception area and the lounge.  We just ask that you clean up after your pet in consideration of other guests.   

Smoking

The Deeside Inn is committed to providing its guests and associates with a smoke free environment. All bedrooms and public areas are non-smoking.

Special diets
We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.

Special occasions

If you're celebrating during your stay, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - Champagne, chocolates, flowers and celebration cakes.