FAQs for Eight Acres Hotel & Leisure Club

Accessible information & DDA Compliant
The hotel has a level access and public areas are all fully accessible. Please note, none of our guestrooms are currently wheelchair friendly and the hotel has no lift. Please contact the hotel for full information on accessibility.

Administration Charge
Pre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.

Allergies
We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.

Business services and internet access
Free WiFi internet access is available throughout the hotel, including in all guest bedrooms, and guest rooms also have data ports. Fax and photocopying services are also available (at a charge).

Cancellation policy
Standard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre paid and non refundable bookings.

Car parking
Free on site car parking is available.

Check in and out
Check in: 3pm
Check out: 11am

Early check in and check out are available on request, a supplement will be charged at £10 per hour.

Children and families
Limited number of family rooms are available and children aged 5 and under stay free of charge. Cots and high chairs are available free of charge.

Currency and credit cards accepted
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express).  The hotel is unable to accept personal or travellers cheques.

Advance payment may be made by any of the aforementioned methods or by bank transfer.  Please contact the hotel finance department for details.

Fair Fund
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

Food service

Dinner service is between:
6.30-8.30 pm (Sunday – Thursday) 6.45-8.45pm (Friday), (7-9pm Saturday)

Young diner times and menus are also available. 

Pets

We are pet friendly and welcome well behaved dogs at Eight Acres hotel, fresh drinking water is available on request.  Dogs are welcome in the guestrooms, reception area and the grounds of the hotel and we ask that you clean up after your pet for the care of our other guests in the hotel. 

Smoking

Eight Acres Hotel is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.

Special diets
We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.

Special occasions

If you're celebrating during your stay, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - champagne, chocolates, flowers and celebration cakes.