FAQs for The Craiglynne Hotel

Accessible information & DDA Compliance
The hotel has two entrances and one has a level access, there is a ground floor guestroom that has been modified and most public areas are all fully accessible. Please contact the hotel for full information on the accessible guestroom.

Administration Charge
Pre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.

Allergies
We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.

Business services and internet access
Free WiFi internet access is available throughout the public areas of the hotel. Fax and photocopying services are also available (at a charge).

Cancellation policy
Standard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre-paid and non-refundable bookings.

Car parking
Free on-site car parking for up to 60 cars.

Check in and out
Check in: 3.00pm
Check out: 11.00am

Early check in and check out are available on request. A supplement may be charged at £15.00 per hour.

Children and families

Limited number of family rooms are available and children up to the age of 12 stay free of charge, when sharing with 2 adults. Children from 5 years to 12 years pay for meals as taken. Cots and high chairs are available free of charge.

Currency and credit cards accepted
The hotel accepts payments made by cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques.

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details.

Fair Fund
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

Food service

Dinner is served between 6.30pm and 8.00pm in the Speyside Restaurant. Young diner’s menu is available.

Pets

We are pet friendly and welcome well behaved dogs at The Craiglynne Hotel, fresh drinking water is available on request. Dogs are welcome in guestrooms, reception area and the grounds of the hotel. Please clean up after your pet for the care of our other guests in the hotel. £10 per dog, per night charge applies.

Smoking

The Craiglynne Hotel is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.

Special diets
We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.

Special occasions

If you are celebrating a special occasion during your stay, we can help make it memorable. We are happy to assist with arranging any of the following, to make your stay extra special - Champagne, chocolates, flowers and celebration cakes, and will assist where possible on any other requests.