Our Values

Crerar Hotels value our guests, people and the wider environment equally and we're committed to maintaining high standards in our future business approach.

We’ve introduced Fair Fund and by joining the Crerar Hotels team you'll automatically join Fair Fund. This is given back to our whole team, and is available for team members’ personal development opportunities. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis. To learn more, please visit our careers page.

Our specific measures are as follows:

Values are those things that really matter to us; we share a common approach that our people demonstrate.

Our people value

You can expect us to…
Be a business that demonstrates a belief and passion in everything we do.
Be committed to taking individual responsibility and ownership in a caring and passionate manner.
Be proud to go the distance for our guests and colleagues.

You can expect us to…
Offer a working environment which allows our people to express themselves genuinely as individuals with warmth and sincerity.
Be honest in all that we do.

You can expect us to…
Embrace creative thinking, autonomy and work hard to keep our ideas fresh and give us the ability to offer solutions for our guests and colleagues.
Be committed to always be looking at ways of being the best.

You can expect us to…
Consistently achieve our commercial goals by recognising, supporting and challenging individual and team performance.
We are here to keep learning, to develop, and grow to support all of our goals.

You can expect us to…
Work with and contribute time, skills and financial resources to our communities and the environment whilst valuing the personal choices of our guests, investors and colleagues.

Hard Work
You can expect us to…
Always be diligent

Through the company's charitable trust, Crerar Hotels gives back to the community by donating 50% of the annual distributable profit to charities either local to hotel locations or in key areas of customer origin.

We carefully maintain all of our buildings and garden areas to a high standard, specifically keeping pavement areas and car parks clean and free of litter.

We work closely with local groups ensuring that we support their wider objectives to benefit the area. Where possible, we use local trade’s people to assist in the maintenance and operation of our hotels.

Find out more on the great work that Crerar Trust does right here.

We are an employer required by law to carry out Gender Pay Reporting under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017.

This involves carrying out six calculations that show the difference between the average earnings of men and women in our organisation; it will not involve publishing individual employee’s data.

The results for our business are as follows:

Gender Pay Gap Figures


Snapshot date

05 April 2018


Gender pay gap



1. Mean gender pay gap - Ordinary pay



2. Median gender pay gap - Ordinary pay



3. Mean gender pay gap - Bonus pay



4. Median gender pay gap - Bonus pay



5.The proportion of male and female employees paid a bonus in the 12 months









6. Proportion of male and female employees in each quartile. 



Female %

Male %

Upper quartile



Upper middle quartile



Lower middle quartile



Lower quartile



We are committed to ensuring that all hotels follow a specific environmental policy which is designed to cut down on the environmental impact of our operations. This includes the switching off of electrical appliances, minimising the use of guest towels, linen and toiletries and encouraging sensible water usage in all locations.

We use Fairtrade goods where possible and are actively continuing to source produce of this origin.

We source food products from local suppliers, thereby cutting down on needless travel and fuel emissions and of course promoting business in the local community.  This helps our managers to forge strong local relationships.

We are committed to responsible business practices throughout our operations.

We are an equal opportunities employer and support people development through tailored training programmes.

We are fully committed to complying with all legislation and regulations pertaining to our business.

We develop and update our health and safety policies continuously to ensure that we are maintaining a safe and secure environment for our guests, employees and suppliers.

We acknowledge that each customer has different requirements and so we aim to make our hotel facilities available and accessible to each guest equally