Frequently Asked Questions (FAQs) for Deeside Inn
Our most frequently asked questions for Deeside Inn on Royal Deeside are below. If there's anything else you'd like to know about, please get in touch.
Is the hotel accessible & DDA compliant?
The hotel has a level access. One ground floor guest bedroom has a walk-in shower and all public areas are fully accessible. Please contact the hotel for full information on the accessible guestroom.
Do you cater for guests with allergies?
We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.
Do you have WiFi and business services?
Free WiFi internet access is available throughout the hotel, including most guest bedrooms. Fax and photocopying services are also available (at a charge).
What is your cancellation policy?
Standard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre-paid and non-refundable bookings.
*Due to current exceptional circumstances, all new and existing bookings up to and including 31st May 2020 can be changed free of charge. To make arrangements, please call 0844 950 6282, email firstname.lastname@example.org, or contact the hotel directly.
Do you have car parking?
There is a free car park two minutes’ walk from the hotel. Guests can park outside the hotel to load and unload luggage.
What time can you check in and out?
Check in: 3pm
Check out: 11am
Early check in and check out are available on request. A supplement may be charged at £35.
Do you cater for children and families?
A limited number of family rooms are available and children up to the age of 5 stay free of charge. Cots and high chairs are available free of charge.
What currency and credit cards do you accept?
The hotel accepts payments made by cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques.
Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details.
Do your staff accept tips?
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.
What time is food served?
Dinner is served between 6.30pm and 9.00pm in the restaurant. Seasonal dining times may vary slightly. The hotel serves light bites from 11.00am to 11.00pm and a lunchtime bar menu is available from 12 noon to 2.00pm. A young diner’s menu is available.
Do you welcome dogs?
We are pet friendly and welcome well behaved dogs. Fresh drinking water is available on request. Dogs are welcome in all guestrooms, reception area and the lounge. We just ask that you clean up after your pet in consideration of other guests.
Do you allow smoking?
The Deeside Inn is committed to providing its guests and associates with a smoke free environment. All bedrooms and public areas are non-smoking.
Do you cater for guests with special diets?
We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.
Do you cater for special occasions?
If you're celebrating during your stay, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - Champagne, chocolates, flowers and celebration cakes.