Frequently Asked Questions for Deeside Inn

Got a question for the Deeside Inn? We’ve answered all our guests’ frequently asked questions to give you all the useful information you need when staying with us in Deeside.

Is the Deeside Inn accessible & DDA compliant?

Our Deeside Inn has a level access. We have one guestroom on the ground floor with a walk-in shower and all our public areas are fully accessible. Please contact Deeside directly for further information regarding our accessible guestroom.

Do you cater for guests with allergies?

If you have any allergies, we ask that you speak to our reception team when checking in or to our restaurant team before placing an order to ensure we can cater to your intolerance.

Does Deeside have hotel WiFi and business services?

Yes, free WiFi internet access is available throughout our inn, including most of our guest bedrooms.

Fax and photocopying services are also available (at a charge).

What is your cancellation policy at the Deeside Inn?

At Deeside, we offer our guests a Standard Cancellation Policy. If you are unable to make your booking, please notify us directly by 2pm the day prior to your arrival. This does not apply to pre-paid and non-refundable bookings.

To make arrangements, please call Deeside on 01339 755413 or email reservations@crerarhotels.com.

Do you have car parking?

We do not have parking directly outside our inn however, there is a free car park within a two minute walk from Deeside. To load and unload your luggage we allow our guests to park directly outside our inn.

What time can you check in and out of the Deeside Inn?

Guest check in time is 3pm and check out is 11am. We also offer early check in and check out times if advance notice is given. A supplementary charge of £35 is placed on this request.

Is the Deeside Inn family friendly?

Yes, we can accommodate family holidays in Royal Deeside. With a limited number of family rooms available, we look forward to welcoming your whole family to our Aberdeenshire inn. Plus, children up to the age of 5 stay free and, cots and high chairs can be arranged upon request, free of charge.

What currency and credit cards do you accept at Deeside?

Our inn can accept payments made in cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express, Discover & Diners Club International). Please be aware that Deeside does not accept personal or travellers cheques as a form of payment.

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact our finance department for details.

Can we tip the staff at Deeside?

Most of our Deeside guests now prefer to pay via debit or credit card including a charge for great service . To make this easier we have added an automatic service charge - we’ve made it a default 10% and you can change it to any level you wish including no service charge.

Our teams have always shared service charge and this is no different - every penny you might want to give is shared equally by our teams through our “Fair Fund”. There is no administration cost or anything retained by the company, what you may give is guaranteed to go to 100% to our team.

Service charge is entirely optional, if you would like us to remove it, you need only ask.

What time is food served at the Dining Room?

Breakfast is served from 7.00am - 9.30am during the week, and 8.00am - 10.00am at the weekend. Dinner is served between 6.00pm and 8.30pm in the Dining Room restaurant.  Seasonal dining times may vary slightly. Our Deeside Inn also serves light bites from 11.00am to 11.00pm and a lunchtime bar menu is available from 12 noon to 2.30pm. A young diner’s menu is available.

Do you welcome dogs at the Deeside Inn, in Aberdeenshire?

Yes, we are a dog friendly inn and welcome families and their family dogs. We can accommodate up to two dogs per room and fresh drinking water is available on request. Your dog(s) are welcome in all guestrooms, the reception area and lounge. All we ask is that you clean up after your dog in consideration of our other guests.

Remember, we charge an additional £20 per evening to clean up after your furry friend.

Located in the heart of the Cairngorms National Park, our Deeside Inn is the perfect destination for your next family adventure. Visit our dog-friendly page here for more holiday inspiration.

Do you allow smoking in the Deeside Inn?

Guests are not permitted to smoke in our Deeside Inn as we are committed to providing our guests with the ultimate holiday experience. All bedrooms and public areas are non-smoking.

Does the Deeside Inn cater for guests with special diets?

We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.

Please view our restaurant menus here.

Do you cater for special occasions?

If you're celebrating during your stay with us at the Deeside Inn, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - Champagne, chocolates, flowers and celebration cakes.

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