Terms & Conditions

Administration Charge
Pre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.

Advance Purchase 
Rooms booked on an advance purchase price plan are non-refundable and non-transferable and payable at the time of booking. This will be indicated during the booking process in rate plan terms & conditions.

Arrival and Check-out
Rooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure. 

Card Payment
Crerar Hotels are pleased to accept payment by debit card and all major credit cards including MasterCard, Visa and American Express. 

We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to:

Customer Services
Crerar Hotels
1 Queen Charlotte Lane

Day Spa Package Cancellations
50% pre-payable at the time of booking. Standard cancellation is up to 48 hours prior to your spa day booking. If you cancel your spa day 48 hours prior to your booking your 50% deposit will be retained.

The management reserve the right to alter any treatment or price at any time without prior notice.

Fair Fund
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

Family Rooms
Family rooms are available at a number of our hotels, please call your chosen hotel directly if you are unable to find a family room online, where we will be happy to check availability for you. 

We believe greatly in locally sourced ingredients, high quality and seasonal produce for our menus, which means occasionally dishes from our advertised menus may be unavailable. 

We are pleased to welcome dogs at a charge of £12.00 per dog, per evening. Please advise your chosen hotel at the time of your reservation that you wish to bring your dog and you will be allocated a dog friendly room. For other kinds of pets, please speak to your chosen hotel direct for details. 

Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break.  All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking.

Rooms for Customers with Disabilities
Some of our hotels have rooms that are specially adapted for customers with disabilities, please call the hotel of your choice to check availability. If you have difficulty walking but do not require a specially adapted room, you can request a room on the ground floor near to reception for easier access. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability at the time of booking.

All Crerar Hotels are committed to providing guests with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.

All guests are required to complete a medical questionnaire prior to treatments and we ask all guests to advise us of any health conditions, allergies, medications or injuries that may affect your choice of spa treatment

Please contact us if you are unsure or would like some guidance. If you do have any medical conditions which may prevent you from having a treatment, please speak to your GP prior to arrival

Please refer to the policies of your chosen rate for cancellation terms as they will vary depending on the rate selected.

Your Personal Details
Your personal details will not be sold on or passed on to any third parties. Your credit card details are securely deleted after your booking is confirmed. 


Terms and Conditions for Rod Stewart Tribute Facebook Competition

The promoter of this competition is Crerar Hotels Ltd. 

The competition is open to residents of the United Kingdom aged 18 years or over except employees of Crerar Hotels Ltd. and their close relatives and anyone otherwise connected with the organisation or judging of the competition. 

There is no entry fee and no purchase necessary to enter this competition. 

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. 

Closing date for entry will be 11.59.59 pm on Sunday 7th October. After this date no further entries to the competition will be permitted. 

No responsibility can be accepted for entries not received for whatever reason. 

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 

The prize is as follows: Two tickets to the Rod Stewart Tribute night at The Craiglynne Hotel, Grantown-on-Spey,  on 10th November 2018 at 9.00 pm, with one night of bed and breakfast accommodation in a choice of twin or double room. 

The prize is as stated and no cash or other alternatives will be offered. 

The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 

Winners will be chosen at random using a random number generator from all entries received and verified by Promoter and or its agents. 

The winner will be notified via Facebook Messenger and / or by a comment on the Facebook competition post by 3 days after the closing date. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 

The promoter will notify the winner when and where the prize can be collected / is delivered. 

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 

The competition and these terms and conditions will be governed by Scottish law and any disputes will be subject to the exclusive jurisdiction of the courts of Scotland. 

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 

The winner’s name will be available 28 days after closing date by emailing the following address: marketing@crerarhotels.com. 

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network. You are providing your information to Crerar Hotels Ltd. and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on this page.

Crerar Hotels Ltd.‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into. 

Crerar Hotels Ltd. shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

Crerar Hotels Ltd. also reserves the right to cancel the competition if circumstances arise outside of its control.