Everything you need for a relaxing stay awaits below. Should you wish for anything more, our team is just a dial away, press ‘O’ on your in room phone and we’ll take care of the rest.
Check-in is at 3pm. Subject to availability we are happy to arrange early check-in, the earliest would be 1pm at a rate of £10.00 for each additional hour.
Check-out is at 11am. We are happy to arrange a later checkout at a rate of £10.00 per hour, please inform reception.
Should you require assistance with your bags, please call us on 01499 302980 ahead of your stay
Breakfast Monday to Friday, 7:30 am - 10 am Saturday & Sunday, 8am - 11am
Lunch: Pre-booking required. Afternoon tea, Monday to Saturday, 12 pm - 5 pm
Dinner: Daily, 6 pm -9 pm
Room Service: Our full dinner menu is available in your room 6pm - 9pm. Outside these times our lounge and snack menu is available, after 10 pm we can offer a range of sandwiches and snacks.
Before ordering, please inform a member of our team if you have a food allergy or intolerance. We will always do our best to adapt our menus to different requirements.
Seasonal changes to hours may apply. If you are leaving early, please inform a team member and we will be happy to provide a continental or takeaway breakfast.
We love our four-legged friends. Well-behaved pups are most welcome in select public areas; lounge, bar, drawing rooms and gardens. Guide dogs are allowed throughout the hotel.
We charge an additional £25.00 fee per dog, per night to cover deep cleaning costs.
We have dog bowls and treats available onsite. Please let us know if you need anything.
There are two charging points for electric vehicles at the front of the hotel which are part of the ChargePlace Scotland Network. The Charge for this is 85p per kWh on a 7kw charger plus a £2 connection fee.
Most of our guests now prefer to pay via debit or credit card, including a service charge for excellent service. To make this easier, we have added an automatic service charge, which is set to 10% by default. You can adjust it to any level you prefer, including no service charge. Our teams have always shared service charge - every penny you might want to give is shared equally by our teams. There is no administration cost or anything retained by the company; what you may give is guaranteed to go 100% to our team. Service charge is entirely optional; if you would like us to remove it, you need only ask.
We value feedback so we can continually improve and would like to invite you to review your recent stay on TripAdvisor or Google.
Alternatively, if you have any feedback that needs immediate attention, please contact reception.
The Fire Precautions Notice is on the back of your bedroom door with the fire exits and evacuation notices. If you have any problems reading or understanding the evacuation plan, please contact a member of the team.
If you prefer to be left alone or your room unserviced, please put the "do not disturb" sign on your door.
Need any extra pillows, towels, bed linen or clothes hangers? Dial '0' for reception on your room phone.
Please hand in any mail to reception for posting; we have stationary and UK stamps available if you need some. If you receive mail while staying at the hotel, we'll hold it at reception for you.
All areas inside the hotel are designated non-smoking, including bedrooms. Where smoking has been detected the hotel will levy a £100 charge for commercial cleaning of any room, as is compliant with the Smoking, Health and Social Care (Scotland) Act 2005. Our no smoking policing includes e-cigarettes and vaping.
Smokers will find ashtrays, chairs and tables available for their use outside the hotel offering outstanding views of Loch Fyne.
Valuables can be kept in our safe at reception.
Worried you'll hit snooze too many times? A wake up call can be arranged with reception up to 11pm the night before.
Laundry and dry cleaning are available on request. Please note these are off-site services available during business hours.
'0' for reception
'9' for an outside line.
To dial another bedroom, add 1000 to the room number e.g. for room 36 dial '1036'
Our indoor leisure facilities are available from 7am - 8pm daily.
To book a spa treatment at Shore Spa or time in the Thermal Experience, please use the link below
Advance Bookings are requires for the Shore Spa and Thermal Experience.
Immerse yourself in the cool waters of Loch Fyne guided by Open Water Coach, Wild Swim Guide and Marine Mammal Medic Dan Coyle.
Our exceptional menus
Where local suppliers and the freshest produce is our speciality.
