FAQs
Do you have a question for Loch Fyne Hotel & Spa?
We get asked a lot of questions and we’ve listed our most frequently asked below. If we’ve missed anything that you’d like to know, please contact Loch Fyne Hotel & Spa directly and we will answer your query.
Our Loch Fyne Hotel & Spa has an access level. Our hotel has a lift to guest bedrooms across three floors and all our public areas are accessible. The Cladach Mòr Bistro restaurant, Loch View bar, private rooms and leisure club facilities can be found on the ground floor. The original part of the building does not have lift access. Please call us on 01499 302980 for further information regarding our hotel’s accessibility.
We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance. For more information regarding ingredients used within our Cladach Mòr Bistro restaurant, please click here.
We offer all our guests free WiFi throughout the entire hotel, including all guestrooms.
At Loch Fyne Hotel & Spa in Inveraray we operate on a Standard Cancellation Policy. All we ask is that if you are unable to make your stay, please notify us by 2pm the day before your arrival. With the exception of pre-paid and non-refundable bookings.
To make any booking arrangements or alterations at Loch Fyne, please call us on 01499 302980 or email reservations@crerarhotels.com.
Yes, we offer all our guests free on-site car parking. Please note we have space for 60 cars alongside 5 disabled parking spaces, with limited electric car charging spaces. Electric car charging is part of the ChargePlace Scotland Network and is charged at 85p per kWh + a £2 connection fee.
Check in: 3 pm
Check out: 11 am
Please note our guests at Loch Fyne Hotel & Spa in Inveraray are allowed to use our hotel facilities on their arrival and day of departure. The earliest we can offer check in is at 12 pm and the latest check out time is 2 pm. Please contact us in advance to request these changes.
A supplement may be charged at £10 per hour. Please call our receptionists to arrange.
Yes, children and families are welcome to stay at our hotel. We offer family rooms and children to the age of 3 stay free. We also have cots and high chairs available free of charge. Children aged 3 to 12 are welcome at a reduced rate. Please let us know upon your booking, and we can arrange this for your family. Non-resident guests of Shore Spa must be 18 years or older; however, children are welcome to use the Pool during their stay at the hotel.
Our Loch Fyne Hotel & Spa accepts payments made by cash (British Sterling only), and most reputable credit/debit cards including; Visa, MasterCard, Maestro, Delta, Solo, American Express, Discover, Diners Club International. Loch Fyne Hotel & Spa in Inveraray is unable to accept personal or travellers cheques.
Advance payments may be made by any of the aforementioned methods or via bank transfer. Please contact our hotel directly to speak to our finance department for further details.
Most of our guests now prefer to pay via debit or credit card including a service charge for great service. To make this easier we have added an automatic service charge - we’ve made it a default 10% and you can change it to any level you wish including no service charge. Our teams have always shared service charge - every penny you might want to give is shared equally by our teams. There is no administration cost or anything retained by the company; what you may give is guaranteed to go 100% to our team. Service charge is entirely optional, if you would like us to remove it, you need only ask
In the Cladach Mòr Bistro, we serve dinner from 6 pm to 9 pm. Our hotel also serves lunch and afternoon tea every day from 12 pm to 4 pm. Dining hours may vary due to seasonal changes. Don't hesitate to get in touch with the Hotel to confirm. If you’ve got your children with you, ask for our young diners’ menus.
For more dining information, please visit our Cladach Mòr Bistro page here.
Yes, we are dog friendly and welcome well behaved dogs at Loch Fyne hotel & Spa. We also offer fresh drinking water on request. Dogs are welcome in all guestrooms, reception area, Loch View lounge bar and the grounds of the hotel. We ask that you clean up after your pet for the care of our other guests in the hotel.
In order to clean up the extra dog hairs left behind by your dog we charge an additional £25 per dog, per evening.
Our Loch Fyne Hotel & Spa is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.
At Loch Fyne Hotel & Spa we try to cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist ingredients to be ordered and prepared in advance.
Vegetarian and gluten free options are available in the Cladach Mòr Bistro restaurant on request. Please reference our menus for ingredients and dishes.
If you’re staying with us for an anniversary, birthday or special occasion, let us let you make it more memorable. We would be delighted to help arrange flowers, chocolates, champagne and celebratory cakes.
Book Your Lochside Break
Escape to the Highlands and be surrounded by breathtaking scenery and forestry for a relaxing hotel break. Our lochside hotel offers a place for escapism, adventure and exploration as well as indulgence and self-care. Discover more of the Highlands with Crerar Hotels.
Explore our luxurious rooms and suites, and booking availability. Some of our rooms are highly sought after, therefore we would recommend booking in advance to secure your stay.