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The Glencoe Inn Frequently Asked Questions (FAQs)

Our most frequently asked questions for The Glencoe Inn are below. If there's anything else you'd like to know about, please get in touch.

Is the hotel accessible & DDA compliant?

Unfortunately there are no ground floor rooms in the Inn, however the Lounge has wheelchair access as does The Glencoe Gathering next door. We will happily help wheelchair users with access into the hotel. Our team is always on hand to offer assistance when needed.

Do you cater for guests with allergies?

We ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.

Do you have WiFi and business services?

Free WiFi internet access is available in all our public areas and some bedrooms, Fax and photocopying services are also available (at a charge). 

What is your cancellation policy?

Standard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre paid and non refundable bookings.

*Due to current exceptional circumstances, all new and existing bookings up to and including 31st May 2020 can be changed free of charge. To make arrangements, please call 0844 950 6282, email reservations@crerarhotels.com, or contact the hotel directly.

Do you have car parking?

Free on site car parking is available at the front of the Inn and towards the rear of the Gathering.

What time can I check in and out?

Check in: 3pm

Check out: 11am

Early check in and check out are available on request. A supplement may be charged at £10 per hour.

Do you cater for children and families?

Limited number of family rooms are available and children up to the age of 4 stay free of charge. Cots and high chairs are available free of charge.

What currency and credit cards do you accept?

The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, American Express).  The hotel is unable to accept personal or travellers cheques.

Advance payment may be made by any of the aforementioned methods or by bank transfer.  Please contact the hotel finance department for details.

Do your staff accept tips?

By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

What time is food served?

Breakfast and dinner are served in the The Glencoe Gathering. Breakfast may be taken between 7.45am and 9.30am. Dinner runs from 6pm - 8pm. Basket suppers and afternoon tea are served in the Inn's Lounge from midday to 8pm. The Glencoe Gathering serves food all day, from hot rolls and fresh coffee through to dinner, opening 8am to 10pm. 

Do you welcome dogs?

We are pet friendly and welcome well behaved dogs to The Glencoe Inn and The Glencoe Gathering, fresh drinking water is available on request.  Dogs are welcome in the guestrooms, reception area and the grounds of the hotel, we just ask that you clean up after your pet for the care of our other guests in the Inn and Gathering. 

Do you allow smoking?

The Glencoe Inn is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.

Do you cater for special diets?

We try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available on request. 

Do you cater for special occasions?

If you're celebrating during your stay, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - champagne, chocolates, flowers and celebration cakes.

 

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