Pre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.
Rooms booked on an advance purchase price plan require credit card payment guarantee at time of booking, are non-refundable and non-transferable. This will be indicated during the booking process in rate plan terms & conditions. Meals and add-ons are included in some rate plans and this will be indicated at the time of booking. All prices are inclusive of VAT and subject to availability.
Rooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure.
Crerar Hotels' call centre can be contacted on 08430 50 20 20. This is a service number which will incur a charge. Charges will vary depending on your mobile or landline provider.
Please refer to the policies of your chosen rate for cancellation terms as they will vary depending on the rate selected. Cancellation terms will be shown during in the policies section during the process of all bookings.
Crerar Hotels are pleased to accept payment by debit card and all major credit cards including MasterCard, Visa, American Express, Discover and Diners Club International.
We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to:
1 Queen Charlotte Lane
50% pre-payable at the time of booking. Standard cancellation is up to 48 hours prior to your spa day booking. If you cancel your spa day 48 hours prior to your booking your 50% deposit will be retained.
The management reserve the right to alter any treatment or price at any time without prior notice.
By opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.
Family rooms are available at a number of our hotels, please call your chosen hotel directly if you are unable to find a family room online, where we will be happy to check availability for you.
Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Flexible rates require a guarantee with a valid credit card with payment when you stay. Terms and conditions, including the cancelation policy, for all bookings are displayed during the online booking process.
We believe greatly in locally sourced ingredients, high quality and seasonal produce for our menus, which means occasionally dishes from our advertised menus may be unavailable.
We are pleased to welcome dogs at a charge of £20.00 per dog, per evening. Please advise your chosen hotel at the time of your reservation that you wish to bring your dog and you will be allocated a dog-friendly room. For other kinds of pets, please speak to your chosen hotel directly for details.
Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Terms and conditions for all bookings are displayed during the online booking process.
Some of our hotels have rooms that are specially adapted for customers with disabilities, please call the hotel of your choice to check availability. If you have difficulty walking but do not require a specially adapted room, you can request a room on the ground floor near to reception for easier access. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability at the time of booking.
All Crerar Hotels are committed to providing guests with a smoke-free environment. All bedrooms, public areas and event spaces are non-smoking. Charges apply if smoking in the rooms is found.
All guests are required to complete a medical questionnaire prior to treatments and we ask all guests to advise us of any health conditions, allergies, medications or injuries that may affect your choice of spa treatment.
Please contact us if you are unsure or would like some guidance. If you do have any medical conditions which may prevent you from having a treatment, please speak to your GP prior to arrival.
Due to health and safety, the minimum age for treatments and use of our thermal spa experience is 16 years.
For details on our hotel leisure memberships, please contact your hotel of choice directly. Membership subscriptions may vary from time to time and the operator reserves the right to change pricing and/or withdraw monthly direct debits.
The maximum age for children under a Family Membership is 12 years old, after which an adult membership applies. Please contact your hotel of choice for more information on memberships.
Your personal details will not be sold on or passed on to any third parties. Your credit card details are securely deleted after your booking is confirmed.
View our purchasing and payment practices here.